Start with the self-service path for your issue — most answers are there. If you're stuck, email us and we'll pick it up the same business day (Melbourne time).
App won't launch? Use the web support form — same guided workflow as the Mac app, works when ScreenshotTray can't open. If you can launch the app, use the chat bubble or Preferences → Diagnostics → Contact support for logs, screenshots, and crash references.
Use the lost-licence lookup with the email address from your Paddle purchase. If a licence exists for that address, we'll resend the key. Check spam and deleted items.
If you no longer have access to that email, email us from any address you still use — include your Paddle order number or the cardholder name if you have it.
In Preferences → Licence, paste the key and the purchase email exactly as shown in your licence email. The pair must match — we can't tell you which field is wrong, by design.
Still stuck? Try opening this activation helper in Safari (replace the fragment with your key and email from the purchase email), or use lost-licence lookup to resend the original email.
At the 5-Mac cap? Deactivate an old Mac from Preferences → Licence → Activated Macs on any machine still signed in, then try again.
Include: macOS version, ScreenshotTray version (About), what you expected, what happened, and steps to reproduce. A screen recording or screenshot helps.
If the app crashed, open Preferences → Diagnostics and attach the latest log or crash report, or tell us the time it happened so we can match it in Sentry.
Describe the problem you're trying to solve, not just the feature name — that helps us design something useful and spot duplicates.
We're building a public roadmap with voting so similar requests merge instead of splitting votes. Until that's live, email your idea to dan@trulyuseful.com.au — search the subject line of past requests isn't automated yet, but we manually dedupe before planning.
Check the product page and pricing FAQ first. For pairing iPhone screenshots, tray behaviour, sharing, or Auto Actions, email with your question — we'll answer from the docs or add a note to the website if the gap is common.
Refunds within 14 days: see the refund policy — Paddle self-service is fastest. Subscription or renewal questions: Preferences → Licence → Manage subscription when signed in, or email us with your purchase email.
We don't run user accounts — licences are keyed to email + machine. Read the privacy policy for what leaves your Mac. To delete licence activation records, deactivate all Macs and email us for server-side erasure if required.
Email dan@trulyuseful.com.au from the address tied to your purchase when possible. We reply in plain English, usually the same business day.